Privacy Policy

1. Introduction

Smart Quality Painting & Decorating (“SQPD”, “we”, “our” or “us”), ABN 12 677 039 173, provides residential painting services in Brisbane. This policy explains how we handle information when you use our website, request a quote or engage our services.

We aim to collect only the information reasonably needed to respond to enquiries, deliver agreed work, operate the website and meet our record-keeping obligations.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Your name, phone number and email address
• Suburb, property type and painting service requested
• Project details, preferred timing and photos you choose to provide
• Communications, quote decisions and feedback you provide

Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser and device information
• Pages visited and website interactions
• Referral source, campaign parameters and advertising click identifiers
• Approximate location and website usage information provided by configured analytics services

Our server may process an IP address transiently for security and rate limiting. SQPD does not write the visitor IP address into its internal website event record.

3. How We Use Your Information

We use your information to:

• Respond to enquiries and prepare quotes
• Plan, deliver and document painting projects
• Communicate about inspections, scheduling, changes and handover
• Measure lead sources and improve website and advertising performance
• Detect misuse, protect our systems and maintain business records
• Send direct marketing only where permitted, with an option to opt out

4. Information Sharing

We do not sell or rent personal information. We may disclose information to providers that help us operate the website and business, only for the relevant service. These may include:

• Website hosting, database, file storage and email-delivery providers
• Google Analytics and Google Ads when their tags are configured
• Trade contractors or suppliers where needed for an agreed project
• Professional advisers, insurers or authorities where reasonably necessary or required by law

Some technology providers operate globally and may process information outside Australia, including in the United States. Their handling of information is also governed by their own privacy policies and service terms.

5. Data Security

We use access controls, restricted service credentials, input validation and other technical and organisational safeguards appropriate to the information we hold. No internet transmission or storage system can be guaranteed completely secure.

6. Your Rights

You may contact us to:

• Request access to personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask whether information can be deleted, subject to legal and business record requirements
• Opt out of direct marketing communications
• Raise a privacy question or complaint

Send a privacy complaint to sales@sqpd.com.au with “Privacy complaint” in the subject line. We will review it and respond within a reasonable period. If the issue remains unresolved, you may contact the Office of the Australian Information Commissioner where it has jurisdiction.

7. Cookies

The website may use cookies, browser storage and similar technologies for analytics, campaign attribution, form continuity and conversion measurement. You can restrict these technologies through your browser or device settings, although some measurement features may no longer work.

8. Retention

We retain information only for as long as reasonably needed for the purpose collected, project and warranty administration, dispute resolution, security, reporting and applicable record-keeping requirements. Retention periods used by third-party analytics and hosting providers are controlled through their service settings and terms.

9. Third-Party Links and Services

Third-party websites and services have their own privacy practices. Review their policies before providing information directly to them.

10. Children's Privacy

Our services are not directed to people under 18. We do not knowingly request personal information from children.

11. Changes to This Policy

We may update this policy when our practices or service providers change. The current version and last-updated date will remain available on this page.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: